The CEO of LinkedIn just gave each of the employees at that company an iPad Mini in appreciation for their accomplishments. That gift not only boosts morale, but it also makes a lot of sense from an IT management perspective. Think about it. More and more employees are bringing their own devices to work (BYOD). Tablets, like the iPad, are increasingly being used for work that had once been done on laptops. That’s because employees want their experience with technology they use at work to be as satisfying as their experience with the technology they use for their personal business.
BYOD is not going away so IT should embrace it, even though this trend has some challenges. The use of personally owned devices introduces security risks and can drive up the load on the service desk as more employees expect their personal devices to be supported. IT needs to be able to manage personal devices with the same rigor as corporate-owned devices. Mobile device management technology can be used to gather and maintain information about personal devices. This includes having details about the device type, configuration, which apps and data are used for business, who owns it, and so on. The mobile device management technology should be able to control access to corporate applications and data based on the user’s role. It should also be able to integrate personal devices with the IT service management (ITSM) solutions used to manage them.
It is important that as part of the process of determining the exact policies for personally owned devices that IT shows the end user some #ITLOVE by including them in the decision making process.
A well-planned BYOD policy that is backed by effective technology lets IT embrace the inevitable. IT can do so without putting the organization at risk, allowing employees to be productive with the device of their choice.
If you are interested in more of my views on BYOD you can find an Industry Insight Article that I wrote for BMC Software (no registration required) here: (http://documents.bmc.com/products/documents/35/61/283561/283561.pdf) [Note external link back to bmc.com]